Most estate agency problems refuse to stay conveniently within departmental boundaries.

A marketing problem becomes an operations problem when somebody makes a promise the business cannot consistently deliver.
An operations problem becomes a customer-experience problem when the customer discovers that. A customer-experience problem eventually becomes a leadership problem because somebody has to decide whether fixing it matters.

And around we go.

That's the idea behind The Faculty, which we are holding at Fawsley Hall on 14 October.

Jo Bourne is covering leadership.

Simon Leadbetter covering brand and marketing.

Clare Yates is covering customer experience.

Danielle Nash is covering operations.

Four people, four disciplines, one business.

We have all been to plenty of events where four speakers give four perfectly good presentations which have almost nothing to do with one another. You return to the office with 37 photographs of slides, six ideas, three new acronyms and absolutely no idea which one to do first.

We don’t want this to be that.

Leadership shapes culture. Marketing sets expectations. Customer experience determines whether customers believe those expectations. Operations determine whether the business can deliver them repeatedly without somebody having to perform a small miracle every Tuesday afternoon.

The interesting bit is where they meet.

That is what we are going to spend the day exploring.

Fawsley Hall. 14 October. £99 plus VAT, thanks to The Auction Group.

Four disciplines. One agency.

And a considerably nicer room than most of us usually have meetings in.